Zoom now says it won’t use any customer content for AI training
Following consumer blowback to a recently highlighted update to its terms which appeared to grant the platform theto train AI models, it now says it will not use any consumer data to train AI models from Zoom or third parties. The previous wording said it wouldn’t do so “without customer consent,” which raised eyebrows since “consent” was a gray area for people joining a call in which the meeting organizer enabled the feature and already agreed to the terms..
Indeed, the previously troublesome section 10 in Zoom’s terms of service, related to AI and consumer data, has also changed. “Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content to train Zoom or third-party artificial intelligence models,” the updated version reads. The previous variant of that section, even after Zoom made concessions in response to the blowback, appended the phrase “without customer consent.
“We’ve updated our terms of service to further confirm that Zoom does not use any of your audio, video, chat, screen-sharing, attachments, or other communications like customer content to train Zoom’s or third-party artificial intelligence models,” Hashim stated in the revised blog post. “In addition, we have updated our in-product notices to reflect this.”
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