A Texas hotel employee is being hailed as a hero after working 32 hours straight during Hurricane Imelda.
A Texas hotel employee is being hailed as a hero after working 32 hours straight and helped to ensure guests' safety and comfort as the region was assailed by Tropical Storm Imelda.
At one point, he was the lone employee on-site, said hotel guest Angela Chandler in a Facebook post praising Smith. His co-workers were unable to travel in the storm to get to work at the Hilton-owned hotel. She went on to commend Smith, a full-time college student at Lamar University, for his service."He has manned the phones, answered each of our questions, ensured that we have had a hot cup of coffee or tea, and helped serve us a hot breakfast," she posted. She wrote that he “handled this situation with grace, kindness, and a beautiful smile on his face."
Alanna Hall, operations manager at Homewood Suites by Hilton, said that the company is also recognizing Smith.
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