Quote of the day:
Recently, I’ve been thinking about an accurate definition of startup. It’s not as simple as you would think. In November, I
He pointed out that with the advent of SaaS, the definition of startups changed because an investment in a business might not pay off for years, as it was dependent on subscribers staying with the company as it established itself.
“When you pass over $100 million in revenue, the momentum is just astounding in a SaaS company as opposed to the old perpetual world where you're starting over every year,” Bien stated. “At Looker, we’ve built on this big base that keeps paying off over five and seven years and it’s the gift that keeps giving because it makes us better. Our customers could stop subscribing at any time, so it absolutely requires that we focus on the success of the customer because the customer could quit.
What are these values? Bien said the company is built on the idea of “Love Looker Love.” “We saw early in the company that our customers loved us, and we loved them. It was like the Southwest Airlines of enterprise software. We do not win until our customer wins,” he said.
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