It helps to have someone on your side -- when deactivated Uber and Lyft drivers had representation, the median time they spent out of work was reduced from about 11 weeks to less than six weeks, research has found.
When gig workers get deactivated, or “digitally fired,” most of them can get reactivated when a third party gets involved, a new study finds.
Most of the drivers were kicked off the apps for “minor” reasons, Nicholas Weber, an assistant professor at the University of Washington and one of the paper’s authors, told MarketWatch. He gave examples: “There was an expired tag on my car. Or I grew a beard, and your facial-recognition tech doesn’t recognize me.” Most of those cases “should be pretty easily resolvable,” Weber added.
“I’m a student here, working to help my family in Sudan,” Mohammed said. “It’s really important for drivers to have a union. They call, email, follow up with phone calls” on drivers’ behalf, he said. The researchers recommended that policymakers look at the dispute-arbitration model that proved to help ride-hailing drivers in Seattle regain their ability to earn on the apps.
Weber expanded on that in an interview. “What it shows is that drivers who are being deactivated not for good reasons are drivers of color,” he said. “There is either a significant racial bias in algorithmic decision-making, or potentially a very strong customer bias, like complaints levied against drivers that don’t look like you or speak like you.”
The Seattle ordinance that the Lyft spokesperson called problematic was superseded by a statewide law backed by the company, which went into effect Jan. 1. But the law includes a similar driver-resolution center also run by the Drivers Union.
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