What helps deactivated Uber and Lyft drivers get back to work? Here’s what happened in Seattle.
When gig workers get deactivated, or “digitally fired,” most of them can get reactivated when a third party gets involved, a new study finds.
Deactivations of on-demand platform workers — which can keep them from earning money on the apps for extended periods of time, or even permanently — are common enough that cities and states around the U.S. are trying to address the issue. An ordinance implemented in Seattle in 2021 established the center to help the city’s ride-hailing drivers, including by giving them legal representation when necessary.
“I’m a student here, working to help my family in Sudan,” Mohammed said. “It’s really important for drivers to have a union. They call, email, follow up with phone calls” on drivers’ behalf, he said. “Policy debates in the USA have predominantly focused on reclassifying app-based workers as employees in order to realize safe working conditions,” they wrote. “The right to challenge deactivations and access to third-party representation can also help improve working conditions on the ground sooner than employee status may be implemented.”
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