Southwest Airlines Chief Operating Officer Andrew Watterson will testify on Feb. 9 before the U.S. Senate Commerce Committee after a holiday meltdown forced the budget carrier to cancel thousands of flights.
Jordan has repeatedly apologized for the mass cancellations and said the carrier is looking at all options to prevent a repeat.
Pilot's union head Murray told Reuters in December that "Southwest is using outdated technology and processes, really from the '90s, that can't keep up with the network complexity today."
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