Senate calls on Southwest Airlines operations chief to answer for holiday meltdown

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Senate calls on Southwest Airlines operations chief to answer for holiday meltdown
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Southwest Airlines chief operating officer Andrew Watterson is slated to testify at a U.S. Senate Committee hearing next week amid calls for the carrier to...

Southwest has faced other pressure from Washington, including an

inquiry from the U.S. Department of Transportation into whether the carrier used “deceptive practices” by overscheduling flightsThe holiday struggles have led to new calls for accountability and regulation on airlines to protect consumers, including a new bill called thefrom Sen. Ed Markey, D-Massachusetts, and Sen. Richard Blumenthal, D-Conn.

“Our nation’s largest airlines can’t even guarantee consumers that their flights won’t be delayed or canceled, that their luggage won’t be lost, or that they won’t get stranded at the gate because of overbooking,” Markey said in a statement on Monday. “The status quo won’t fly any longer.”Read more about Southwest Airlines

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