Amid months of mass flight cancellations and delays, the Department of Transportation has launched a customer service dashboard to help vacationers ahead of the travel-heavy Labor Day weekend.
“Passengers deserve transparency and clarity on what to expect from an airline when there is a cancelation or disruption,” Buttigieg said in a statement Wednesday. The new tool, he said, will help travelers to “easily understand their rights, compare airline practices, and make informed decisions.”
The dashboard compares all the major domestic airlines’ policies on issues such as which offer meals for delays of more than three hours and which offer to rebook flights on the same or different airlines at no additional charge. It focuses on what it calls “controllable” cancellations or delays — meaning those caused by mechanical issues, staffing shortages or delays in cleaning, fueling or baggage handling. Delays or cancellations caused by weather or security concerns do not count.
So far this year, airlines have canceled about 146,000 flights, or 2.6% of all flights, and nearly 1.3 million flights have been delayed, according to tracking service FlightAware. The rate of cancellations is up about one-third from the same period in 2019, beforeFederal officials have blamed many of the disruptions on understaffing at airlines, which encouraged employees to quit after the pandemic started.
Brasil Últimas Notícias, Brasil Manchetes
Similar News:Você também pode ler notícias semelhantes a esta que coletamos de outras fontes de notícias.
New online dashboard to help flyers on delays, cancellationsThe Department of Transportation has launched a customer service dashboard to help vacationers ahead of the travel-heavy Labor Day weekend
Consulte Mais informação »
New Online Dashboard to Help Flyers on Delays, CancellationsAmid months of mass flight cancellations and delays, the Department of Transportation has launched a customer service dashboard to help vacationers ahead of the travel-heavy Labor Day weekend.
Consulte Mais informação »
Amid Labor Day weekend travel surge, airlines promise better customer serviceProdded by a new Transportation Department online customer service tool, airlines promise free food and hotel rooms for travelers stranded by delays and cancellations that are the airlines' fault.
Consulte Mais informação »
Dashboard showing what airlines offer in the case of cancellations, delays rolled out by DOTThe site, which launches today, shows passengers what each airline offers during extended delays and cancellations, including meals, a hotel, or even a full refund, among other options. Read more:
Consulte Mais informação »
Philadelphia International Airport expecting large crowds as Labor Day travel beginsAirlines continue to blame staffing shortages, FAA ground stops and weather delays as reasons for cancellations.
Consulte Mais informação »