Prodded by a new Transportation Department online customer service tool, airlines promise free food and hotel rooms for travelers stranded by delays and cancellations that are the airlines' fault.
Travelers rest on the ground while waiting for their flights at Los Angeles International Airport on July 1. On Thursday, the U.S. Transportation Department is rolling out a new website that will allow passengers to see what they're legally entitled to when an airline cancels or significantly delays their flight.
Data from the flight-tracking site FlightAware.com shows that since Memorial Day weekend, airlines have canceled more than 50,000 flights, while more than half a million flights have been delayed. The transportation secretary said there are some things airlines must do, as required by law or Transportation Department rules, including refunding airfares for canceled flights.
The list of commitments includes"Rebook passenger on same airline at no additional cost" and"Rebook passenger on another airline at no additional cost," as well as meals, hotel accommodations and ground travel for delays of more than three hours or cancellations that strand passengers overnight. While some travelers and consumer advocates applaud the administration's effort to prod the airlines to improve customer service, some are wary.
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