The CEO of Microsoft says the benefits of AI far outweigh potential social consequences
Nadella thinks AI might bring productivity growth back to the halcyon days of the mid-20th century. Yes, there are risks to deploying AI, he says—jobs may be displaced, people may have to go through transitions, and AI may learn biases because the information it learns from comes from real people, who themselves have biases. But the benefits of AI could outweigh the risks.
Of course, even if AI does alleviate some of the negative parts of people’s jobs, it might create new issues for much of the workforce in the process. AI can and probably will displace jobs. It can and probably will provide more misinformation into a world already full of it. It can and probably will exacerbate existing racial biases, since it learns from information already available in the world.
“AI is both going to be responsible for helping us manage a lot more knowledge but also creating a lot more knowledge that we will have to handle,” says Rowan Curran, an analyst at Forrester who researches AI and machine learning. Nadella contends that the benefits of AI—Microsoft’s AI, at least—will outweigh the potential negatives. After all, Microsoft put humans in the center of AI design by choice, he says, which in itself mitigates unintended consequences, he says. And, he notes, there is already healthy dialogue between governments and companies about what kind of regulation there should be on AI.
That said, Microsoft has actively resisted European Union efforts to regulate the use of AI. The EU’s Artificial Intelligence Act could ban certain uses of AI like facial recognition technologies, but Microsoft and Google have lobbied to ensure that “general purpose AI” of the kind that ChatGPT is based on is. Nadella said he was unfamiliar with what Microsoft may or may not be doing in Europe.
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