Jaclyn Hill Drops 'Apology' Video Addressing Damaged Lipstick Claims

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Jaclyn Hill Drops 'Apology' Video Addressing Damaged Lipstick Claims
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to address the controversy."I want to talk about the melting issue, the white fuzzies, the black holes, and I wanna talk about the grittiness and the texture that you guys are experiencing," Hill said at the beginning of the video.

She goes on to explain that the sweat marks and holes aren't exactly all her fault and that the customers might be at blame too."People are experiencing sweat marks when it shows up in the mail," she said."When you swatch it, the lipstick leans to the side and might have a line on it because it's a very creamy, emollient-based products. So you have to make sure it cools down before using it.

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