Long waits and site crashes are frustrating Americans applying for unemployment, but an app may be able to help more people file for benefits. (via CNBCMakeIt)
Eddie Rodriguez and other City of Hialeah employees hand out unemployment applications to people in their vehicles in front of the John F. Kennedy Library on April 08, 2020 in Hialeah, Florida.in an effort to halt the spread of conroavirus, Matthew Lee was among those laid off.
Currently, DoNotPay's chatbot starts off by asking users a series of questions in plain English about their situation to gather the information required to apply for their state unemployment insurance. The site then fills out the application and submits the claim during off-peak hours when state unemployment websites are live, or by mail or fax.
"We've helped people deal with government paperwork and corporate bureaucracy for the past few years," CEO Joshua Browder tells. But getting help submitting unemployment has been the most requested feature by users since the start of the layoffs, he says, adding that users have been complaining of long wait times on the phone and limited online access.
Starting Tuesday, April 14, consumers can use DoNotPay to file for unemployment in all 50 states. Each state has a different filing system, some users — including those in New York and New Jersey, for example — will still have to speak with their state unemployment office before the claim can be processed. But you won't have to wait on hold to get that appointment.
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