Announcing plans to rethink the controversial pay structure on Twitter, Chief Executive Tony Xu indicated it was backlash from the people placing all those takeout orders — not the ones delivering them — that forced the concession.
, DoorDash said “we believe our model best serves both Dashers and customers.... Since implementing this pay model in 2017, Dasher retention and overall satisfaction have increased significantly while average delivery times have decreased.”Gig Workers Rising, a San Francisco group that represents on-demand laborers, tweeted it was “remarkable” Xu attributed the reason for the policy change to customers and not to the drivers who first complained about misuse of their tips.
“DoorDash has shown time and time again they don’t care about treating drivers with dignity and respect,” she continued. “Drivers are the backbone of their service.”, Amazon was in some cases using customer tips to guarantee Flex drivers’ base pay. Amazon did not respond to questions about whether the company is considering changing its policy.
It later says: “When base pay plus tip is more than the guaranteed minimum, you keep that larger amount.”
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