The head of the world’s largest pizza chain is sure that pizza will endure. But almost everything about how it gets to customers is changing.
Ritch Allison, the chief executive of Domino’s Pizza Inc., is sure of one thing: Pizza will endure. Almost everything about how a pizza is made and transported to the customer, however, is undergoing a high-tech shift.
Mr. Allison is overseeing the world’s largest pizza chain as it seeks to transform its operations in the. The company that first popularized pizza delivery in the U.S. in the 1960s now faces competition from Grubhub Inc., DoorDash Inc., Postmates Inc. and other delivery companies that have vastly increased to-go options for diners.
Domino’s has maintained that it won’t outsource delivery and will instead invest in its operations to make them more efficient and better for customers. Technology is central to this effort. Domino’s
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