NRC Health cyberattack sparks privacy concerns about patient records in US
NRC Health, which administers patient survey tools to hospitals, experienced a cyberattack on Feb. 11 and shut down its "entire environment" to contain the issue.
The company could not confirm whether any patient information or confidential information was accessed by the hackers. It didn't share details on the nature of the attack but said it doesn't have evidence of a patient data breach.What NRC Health does Increasingly, health regulators are using these metrics to determine how much hospitals get reimbursed. For instance, in 2012, the Affordable Care Act introduced a policy to withhold a percentage of Medicare reimbursement , until hospitals can prove that patients are sufficiently satisfied with the service..The cyberattack was caused by ransomware. When ransomware attacks happen, hackers use sophisticated malware to infect a computer and then encrypt computer files until a ransom is paid.
With NRC's systems down, one chief information officer at a hospital said that it's been a "major source of irritation internally," because the systems are used to determine how much its physicians are getting paid. The exec requested anonymity because they were not authorized to speak about the attack
"The value proposition for hackers is huge," Miri explained. "You'll often find medical records up for sale for several hundred dollars per record."
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