Dallas still faces staffing crisis in the wake of the pandemic, even as hiring improves in other Texas cities such as Austin and San Antonio
In Austin, the city is missing 14% of its staff. In San Antonio, that number is about 10%. And in nearby Plano and Arlington, the staff vacancy rates are 6.5%. and 9.0%, respectively. Of the state’s largest cities, only Houston has a staff vacancy rate higher than Dallas, at 22%.
The city in June announced many calls related to minor crimes would have to be filed online due to climbing police response times and worsening staffing shortages. Currently, the Dallas Police Department has the highest number of vacancies of any city department, with 932 unfilled jobs. In July,that five months after its city attorney retired, Dallas still had not interviewed candidates, chosen a search firm or posted the job opening for what is one of the top positions in the city.
“Ensuring we have the right talent is crucial for the success and growth of our city,” Broadnax said. “We continue to work on developing strategies to recruit and retain sustainable talent short and long term.”Texas’ biggest cities had different answers when asked which jobs were the hardest to fill, but all are having trouble recruiting technical positions. San Antonio said it has a shortage of veterinarians, IT professionals and engineers.
“When people do leave, it has a reputational effect that this is going to be a pretty tough place to work and there’s not going to be that much support,” Lei said.Arias says while Dallas has a higher percentage of unfilled jobs than most of its aforementioned counterparts, the city has a lower turnover rate than the state as a whole. Dallas, she said, had an aggregate turnover rate of 13.6% last year, while Texas was at 22.7%. The Bureau of Labor Statistics’ national average was 20.9%.
“Retention is a dynamic challenge because once you’ve worked here, people want to hire you elsewhere,” Cuellar said. Marcus Butts, the chair of the Management and Organizations Department at Cox, said booming private companies around Dallas have likely lured local workers away from government jobs. The public sector, particularly after COVID, doesn’t afford its employees the flexibility, wages or ability to shape organizational direction that they might find in the private sector, he said.
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