A flight booked with a COVID credit was changed by the airline.
Eric and Suzanne Westberg know stuff happens, and they try to go with the flow.No worries, they thought. They got it. They would go with the flow.
But in August 2022, American made a schedule change. The return flight from New Zealand to Los Angeles stayed the same, but the connection to Newark was changed. “The agent told us at that time that a new policy was in effect and American Airlines was not going to honor those credits,” Westberg said.
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