Over the years — and in the face of exploding demand for air travel — bureaucratic snafus and deferred maintenance have contributed to an increasingly brittle system.
As the country once again picks up the pieces, beleaguered air travelers may be wondering why flying suddenly seems so vulnerable to devastating IT problems. The answer involves not just aging hardware and software, but also institutional failures that have made updating the technology more challenging, according to current and former industry officials, government reports and outside analysts.
” As a result, acute crises can easily overwhelm these fragile setups, according to an aviation industry official, speaking on condition of anonymity to discuss the issue more freely. “These systems were built at a time when the airlines may have been smaller, and they weren’t necessarily built to handle so much data coming in at once,” the official said.
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