LA Metro deploys 300 ‘transit ambassadors’ as customer guides to add more eyes and ears on trains, platforms and buses.
violent crime on LA Metro’s transit system up 24%
The new LA Metro Transit Ambassadors are introduced at Union Station Monday, March 6, 2023. 300 new Metro Transit Ambassadors will serve as greeters and be eyes and ears for problems and trouble on trains and buses for Metro is now in service across the metro platforms. Metro hopes the new ambassador program will increase rider safety and comfort.
Metro Ambassador Jennifer Sory rides with passengers on the L line metro train Monday, March 6, 2023. 300 new Metro Transit Ambassadors will serve as greeters and be eyes and ears for problems and trouble on trains and buses for Metro is now in service across the metro platforms. Metro hopes the new ambassador program will increase rider safety and comfort. They are armed only with iPads and cell phones, no firearms or weapons.
“If they know someone is empowered to report things, that may be a deterrent in itself,” Wiggins said in an interview Monday. , Los Angeles County Sheriff’s Department deputies, Transit Security Officers and the agency’s homeless outreach teams. The ambassadors can be smiling faces and also 300 pairs of eyes and ears to report wrongdoing on seven rail lines, 2,200 buses and 100 micro-transit vans that together account for 800,000 boardings a day.
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