Nearly 300 Ambassadors have been deployed on Metro busses and trains to keep passengers safe, navigate the system and more.
, as well as to help riders navigate the system, provide extra eyes and ears, and support for riders who need assistance.
Jenifer Sory is one of the program's new ambassadors. She said she wanted this job "to help people." Other ambassadors come from diverse backgrounds, like Takiesha Harper, who previously worked in customer service. She said, "I love this job. I absolutely love this job." Meanwhile, Patrick Satchell is an Air Force veteran with security experience.
The program has been in the works for several years. Ambassadors are unarmed, but have undergone 40 hours of classroom training, and another 40 hours of field training. The job starts at $23.50 an hour.Violent crimes like rape, aggravated assault, and robbery increased by 24%.
"After I got out of the military I contemplated being in law enforcement I understand the pressure and people need to be happy," Satchell said."If there’s a situation where there is a gun, we back off the situation," Harper said. "You ask the other riders to back off the situation so that everyone can be safe.""You have to think fast," Sory said. "You can’t wait any second. Every second counts.
To the new Metro Ambassadors it’s about three words: "support," "connect" and "report" every second they’re on a train.that I have read and agree
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