HR can learn from Amazon and Netflix what it takes to deliver experiences that make employees’ lives more enjoyable paid servicenow
You’ll have to bring in colleagues from IT and other functional areas to support your efforts and help make your vision for employee experience a reality. Start by following these three tips below.Amazon is notoriously customer obsessed, using personalization tactics to make the shopping experience seamless for all visitors. So how can HR follow suit?to deliver an intelligent, self-serving experience that supports employees in their day-to-day work needs.
Imagine being able to streamline employee onboarding by automating processes that require involvement from HR, IT, and other departments. Get these new hires up to speed quickly by creating a central location for all critical onboarding materials, such as training videos, learning courses, and documentation.Employee behaviors and expectations are constantly changing, so it’s crucial to keep a constant pulse on the community and refine practices based on this input.
Netflix, for instance, relies on customer feedback and behavioral data to continually improve its interface and content recommendations. Employ a combination of ongoing surveys, discussion forums, and omni-channel feedback tools to paint a detailed picture of how the employee experience is perceived—and how it can be improved.Historically, HR has been the primary advocate for an organization’s employees. But in today’s digitally driven enterprise, HR can’t do it alone.
To reach Amazon-like levels of employee experience delight, you’ll need a big-hitting partner. ServiceNow has been helping HR and IT work together to
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