Zoom quietly retracted a claim that it had 300 million daily active users, and it spotlights a huge area of confusion about its business
inaccurately reported the figure as Zoom claiming to have 200 million daily active users, rather than meeting participants.A tougher comparison
Zoom's skyrocketing user numbers have only served to spotlight the company's rapid ascent amid the coronavirus pandemic. The company went from a niche enterprise videoconferencing tool, to a vital tool for personal and professional socialization at a time when people are staying at home to stem the spread of COVID-19.
However, a focus on meeting participants, rather than DAUs, makes it harder to gauge how the company is doing against rivals like Microsoft and Slack, both of whom have similarly benefitted from the remote work surge. Microsoft Teams chat app has 75 million daily active users , and that the app had seen 200 million meeting participants in a single day earlier this month. While Microsoft's app isn't seeing quite as many daily meeting participants as Zoom at this point, it's impossible to know if Teams has more or fewer individual users than its rival.
Zoom has faced a myriad of privacy and security issues as its usage grew, including the phenomenon of "Zoombombing," where hackers or trolls join calls uninvited and share indecent material. This has prompted Zoom to make fixes to its security settings like making virtual waiting rooms and passwords on by default for free users. On April 1 it enacted a 90-day feature freeze to focus on improving the privacy and security of its tool.
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