'They don't know if it's at an airport, at the exchange facility. They don't know if it ever made it to Illinois from California.'
It's hard enough losing a loved one, imagine if their ashes got lost in the mail. An Arlington Heights family said that's the nightmare they're dealing with. They turned to CBS 2's Tim McNicholas for help.Brian McGuire wants to bury his brother Dan. The headstone is ready but Brian said the postal service lost Dan's cremated remains and the McGuires said they haven't even gotten an explanation.
The remains had been with Dan's son Colin at Colin's home in Los Angeles. A receipt shows Colin paid $133 on May 11 for Priority Mail Express 2-Day shipping. Colin said it even had a cremated remains label, like the one on the postal service website." The McGuires wanted Dan's remains in Illinois by May 20, so they could bury him at this family gravesite alongside Dan's mom, who also died recently. Instead, the McGuires only buried her.
Colin said he hasn't gotten any more information than that, despite his daily calls to customer service. And despite this claim from USPS:It's not the first time we've heard of cremated remains missing.
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