Running a small movie theater during Covid is hard. So is changing prices. “Maybe the way to win customers back is not to try something different.”
A 10-screen movie theater in Woodhaven, Mich., needed help, fast. After closing for 15 months during the pandemic, it reopened this past July, and its owner needed a way to stand out. So Jon Goldstein decided to radically change the pricing plan. Convincing customers to embrace it would be harder than he expected.
For $20 during the week—$25 on weekend evenings and other peak times—adults received a movie ticket plus a wristband entitling them to unlimited popcorn, pizza, chicken tenders, soda, candy and other special menu items. Tickets for the show alone sold for $12.
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