Accenture says self-service kiosks may represent the strongest path to a collaborative digital service ecosystem of the future. Samsung and startup Grubbrr want to drive that change.
, said that micro markets and options like unattended vending are a massive part of the future of shopping.
Zeitz says that the value of self-ordering technology is threefold from increasing revenue, decreasing operational spend and create better customer experiences. Zeitz adds [..] ticket size will vary from business to business depending on the client's offerings, but that their platform and work with Samsung is designed to customize upsells throughout the order journey no matter the size of the menu.
"Let's take QSRs. With the right data and analytics platform in place, understanding how long it takes for customers to place an order at the menu board and how much time they spend at the payment window―could give insights into tactics that might [..] increase the speed of service," said Marciano.
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