Government departments and local councils are unfairly chasing unpaid debts from vulnerable individuals in a “Wild West” manner, the boss of Leeds-based credit management giant Lowell has claimed.
John Pears, UK CEO of Lowell, told The Yorkshire Post that there is a stark contrast between how private sector companies involved in debt collection operate and the way such activities are conducted by public sector bodies. He said that in addition to the need for better public understanding of how problem debts occur, often as a result of an unexpected life-changing event, the way that some councils and other organisations deal with the issue needs to change.
'One is by the industry under a very strict code regulated by the Financial Conduct Authority and the second are public bodies where quite frankly it is little bit like the Wild West. 'From my perspective, we need to get a fairer playing field so customers understand that if they are in debt they are going to be treated fairly. I’m quite passionate about it.
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