Why managers also need a new job description:
to show its enduring importance, Zaleznik deftly describes the attitudes of the Dilbertian characteristics of the industrial-era manager.. The manager focuses attention on how the decisions are made, not what decisions to make. That’s because the manager is typically working in a setting where the goals of the organization are neither clear nor perceived as worthwhile.
In the place of goals that provide meaning at work and in work, there is a hierarchical structure, role definitions, and elaborate rules and procedures, which often conflict: managers have no way of knowing what the top will say the right answer is. The safest course of action is to faithfully follow process.rather than clearly stating a position.
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