Chili's has become the gold standard for restaurant service in these inhospitable times
Perhaps unsurprisingly, fine-dining establishments are trying to up their hospitality game, the Times writes. But diners are also expecting hospitality at fast-casual restaurants, and Dallas-based Chili's seems to be rising to the occasion. such as a robot server, to handle the labor shortage and increase efficiency.
When Hochman joined, the number of"guests with a problem," or G-WAPs, as the metric is known within the company, had risen significantly thanks in part to a lack of service at restaurants from staff, the Times reported. In response, Hochman instructed restaurants to relieve the burden on servers by hiring workers just to bus tables. He also oversaw a streamlining of the ordering and food preparation so staff could focus on serving diners.
"When you go out to eat you want to be waited on, and that hasn't changed," Hochman told the Times. Many people are returning to in-person dining after years of take-out, he said, and they are looking for"a fast and fun, inviting atmosphere." Just over a year ago, it seemed that many restaurants would simply offer less service to patrons. In early 2022, seven out of 10 restaurant operators said that they couldn't attract enough staff to meet consumer demand, according to the National Restaurant Association's annual
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