Requiring customers to mask up during the pandemic has led to confrontations between customers who oppose mask-wearing and store staff. Mandating vaccines would be even more challenging for businesses and jeopardize worker safety, industry trade groups say
Representatives for retailers and restaurants and HR consultants who work with companies say it's too risky for frontline staff to be put in the position of enforcing vaccine rules for customers. Half of the US population has been fully vaccinated, according to the US Centers for Disease Control and Prevention, and pockets of Americans remain resistant or fiercely opposed to getting the shots. There's also the risk that such requirements would alienate customers.
Most retail stores"don't have any experience with requiring things like an ID to come into a store," French said, and it would hurt the quality of their customer service to be scrutinizing shoppers' vaccine status. There is no technology in place for retailers to easily check customers' vaccine status nationwide, he said.
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