From: Martin J Phillips, Tinshill Lane, Leeds.
It seems like every other week the news media highlights unnecessary deaths at a NHS hospital and the usual response is that ‘lessons will be learned’. They never are. I recently contacted the Leeds NHS Trust CEO after learning that I had been removed from a surgery waiting list for no good reason and without being informed. Invariably any complaints are passed down to the patient liaison section to deal with.
Initially I received a telephone call from a lady asking for more information and she told me she would forward my complaint to the relevant people to deal with. When someone finally got back to me after several weeks, it turned out to be someone who could best be described as the office 'tea boy'. He told me that I could not be on more than one waiting list for surgery.
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