“The airport is a microcosm of the region as a whole. We have gridlock like I-35 and have to expand quickly like Capital Metro.'
On Thursday, June 23, travelers to and from our city were delayed at Austin-Bergstrom International Airport , as they often are, but for a new and exciting reason: biohazard in the control tower! When a Federal Aviation Administration employee tests positive for COVID-19 and is symptomatic, the agency likes to bring in the deep cleaning crew in a hurry to disinfect and sanitize the affected workplace.
“The airport is a microcosm of the region as a whole. We have gridlock like I-35 and have to expand quickly like Capital Metro, and we’re being impacted by … the national and international challenges facing aviation. It’s really tough in the air industry right now, and air travel is really complicated.”They spend a lot of time on Twitter and other social media engaging with AUS customers, including when the latter are circling overhead waiting to land because the tower is being sterilized.
•"I just heard [that] the cleaning hasn't even started yet! Seriously?! Who is running your airport?" •"FAA couldn't plan this around existing flight schedules??? Been awake 24 hr after international flight and stranded overnight in Chicago because my flight to Austin was canceled for … cleaning for a virus that is found in every HEB in the state? Get it together."
She adds that none of those airlines have Public Information Officers in Austin, nor does FAA; at the Transportation Security Administration, Haynes' counterpart serves the entire Southwest region and dozens of airports."So we're the boots on the ground. We share the goal of a positive customer experience, because we have the same customers."
Then came 9/11, and you couldn't go through security without a ticket, and most of these cool amenities are on the air side, and the landside wasn't designed to accommodate huge crowds. Even so, in 2002 ABIA ranked No. 2 in thein J.D. Power's much-cited annual airport customer satisfaction study. It's consistently gotten above-average scores in the years since, even as it's moved up from"medium" to"large." But in the 2021 J.D.
Unlike the airport it replaced, there are no real aeronautical constraints at Austin-Bergstrom; it can handle the largest planes and could support a nonstop flight to or from Tokyo or Buenos Aires, should the market ask for one. Theof the ABIA Master plan does not foresee needing a third runway at AUS until midcentury.
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