An unprecedented number of Americans are walking away from their jobs in restaurants, factories, offices, and hospitals. But for those still toiling in these threadbare workplaces, it's led to even greater exploitation. angelinachapin reports
Photo-Illustration: by The Cut; Photos by Getty One afternoon in June, coming back from their lunch break, Marcus* started to feel a sharp, tearing sensation in their left shoulder. The housekeeper had been making 40 hotel-room beds a day, nearly double their usual workload; travel might have picked up again, but the hotel still had only half of its usual cleaning staff.
Unsurprisingly, one of the highest concentrations of quitters is in the service industry, notorious for its low pay, nightmare customers, and long hours. You can’t scroll through Twitter without seeing a viral photo of a sign taped to a restaurant door with some version of “We are short-staffed. No one wants to work anymore.
In retail, workers are also struggling to grin and bear it through customer meltdowns. “I cannot get over how nasty people have been,” says Stevie,* who works at a pet store in Arizona. “We’re getting cussed out every other day.” She’s missing half of her necessary colleagues on the floor — in the spring three new hires just stopped showing up — creating congestion at the cash register and angry shoppers.
Now, those left behind are working themselves sick, sometimes even to death. In July, Frito-Lay factory employees in Kansas made headlines when they went on strike over staffing issues and low wages that they said had led to heart attacks and deaths. For many, sacrificing their own health to get through the relentless hours has become an expected part of the gig.
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