Two Etsy sellers share why they are protesting a new fee hike and other Etsy policies they say disproportionately impact independent artists on the platform.
outlining their demands to the company. The seller transaction fee, or the percentage Etsy takes from each sale, was raised on Monday from 5% to 6.5%. This fee jump is listed as a main concern."After the planned increase, our fees as sellers will have more than doubled in less than 4 years, with a large decrease in quality of service," the letter reads.
A major concern for both Engel and Blevins is that Etsy is transforming into a marketplace that doesn't prioritize small sellers and handmade goods."Shipping is a really good example of this," says Engel."Etsy tries to incentivize sellers to offer free shipping. We're not mass producers. We can't just eat those shipping costs."
Other strike demands sent to Etsy CEO Josh Silverman include addressing poor customer service and the notorious"bots" that scour Etsy's site for possible infractions or infringements. Engel's shop fell victim to this process when her pandemic face masks were erroneously reported as copyright infringement."I appealed this to Etsy and they assured me they got my appeal claim," she says.
Lindsay Blevins believes that artists need more options where they can sell their work. "It can't just be Etsy," she says. that “the new fee structure will enable us to increase our investments in areas outlined in the petition, including marketing, customer support and removing listings that don't meet our policies.”
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