After Thomas Cook collapses, the UK launches 'Operation Matterhorn' to bring more than 150,000 British vacationers home.
The fleet will return British citizens from as many as 18 countries around the world. CAA chief executive Richard Moriarty pleaded for patience from those stranded.“We have launched, at very short notice, what is effectively one of the U.K.'s largest airlines, involving a fleet of aircraft secured from around the world. The nature and scale of the operation means that unfortunately, some disruption will be inevitable.
In total, Thomas Cook has 600,000 customers abroad, including the British citizens, according to Reuters. Its collapse meant that travelers who were in the midst of pre-planned vacations to Turkey, Greece, Tunisia and other countries found out on Monday that their flights home had been canceled, and those who had vacations in the future they had already paid for discovered those had been nixed, too.
The CAA acknowledged the news"will be very distressing for its customers and employees" and said its repatriation program, launched at the request of the U.K. government, will go through Sunday, Oct. 6. Information on repatriation flights was available , as were details about the Air Travel Organizer's License, a program that gives financial protection to customers who have purchased vacation packages sold by British travel businesses."We're going to get you home," Shapps said in an interview with ITN."Please be patient. This is a huge operation — the biggest repatriation in history. But we will get you home and make sure you enjoy the rest of your holiday.
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