Want to be better at small talk? An ex-FBI agent reveals the method he uses to get people to open up. (via CNBCMakeIt)
Here's what they're doing that others aren't: Reinforcing and nurturing rapport through their attentiveness., this kind of rapport-building was a crucial skill to have, particularly when conducting investigations, developing sources or just working with other agencies.
With that single statement, you've let them know that you're listening, that you validate, and that you get it. It's also so much better than if you were to say "yeah" or "uh huh" or just give a few silent nods. Sure, sometimes an affirming nod works fine. But for validating others' thoughts and feelings, agreeing and adding works best.Incidentally, this doesn't mean that you can't disagree. If you're completely opposed to something someone says and find it objectionable, feel free to express that.
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