OPINION: Making a one-page summary of symptoms, connecting with your doctor and asking succinct questions can help you get better medical care.
Perhaps you’ve heard of white coat syndrome, when patients’ blood pressure spikes in a doctor’s office due to their anxiety. That raises the question of what else about you changes when you’re in the presence of your physician.
There’s an obvious solution: Make yourself memorable when you see your doctor. Certain behaviors endear patients to their medical provider—and can lead to better care. Doctors will glance at your written summary and surely ask, “Can I keep this?” Say yes and you’re off and running. Curious patients may have conducted online research to learn about their condition. Or maybe they’ve seen an urgent-care doctor and received a diagnosis.“I counsel patients not to start by saying, ‘I think I know what’s wrong with me,’” Gatton said. “Patients may have read far more from Dr. Google about their condition than the doctor has. But that doesn’t mean you should bring that up in your initial conversation.
“Most people assume that the patient bringing up something on the internet is annoying to the doctor,” said Barry Rotman, an internist who runs a concierge practice in Walnut Creek, Calif. “But I embrace that. I view it as a positive. It shows that they’re trying to own their health care. And I’ll tell them I learn a lot from them, even if all of it is not true.”
“Definitely look for ways to personalize the relationship,” said Ilene Corina, founder and president of Pulse Center for Patient Safety Education & Advocacy in Wantagh, N.Y. “Look around the office and try to make connections” between the doctor’s interests and yours. If you see a collection of marathon lanyards hanging on the wall, for example, mention that you run marathons too.
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