Facebook is offering free silicone covers for its Oculus Quest 2 virtual-reality headset after reports of skin irritation
Soon after Mr. Berling, 58, bought the Quest 2, a virtual-reality headset made by Facebook Inc.’s Oculus, in July, the IT contractor was told he should purchase a face-pad insert from a third-party seller. The one that comes in the box, his colleague told him, was notorious for making users’ faces itchy and red.
Facebook said last week that given the reports of skin irritation, it was voluntarily recalling the Quest 2’s removable foam facial pad and pausing sales of the headset until Aug. 24. When sales resume, a silicone cover that fits over the foam will be included in every box. People who already own the headset can request a free silicone cover online.
“While these reports represent a very small percentage of Quest 2 users, and the majority of reports remain unverified, we want every user to have a great experience with their Quest 2 headsets,” a Facebook spokesman said. The company changed its manufacturing process to reduce “a few trace substances” that could contribute to skin discomfort, the spokesman said, declining to give details.
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