Delivery networks have mostly held up during the first major test of the peak shipping season, industry data show, as earlier shopping and increased in-store purchases have eased the usual late-year congestion
As companies began to staff up for the holiday season, they faced one of the tightest labor markets in decades. To attract employees, some companies like UPS are offering sign-on bonuses and additional benefits as well as creative incentives. Gene J. Puskar/Associated Press
The on-time scores improve if ShipMatrix includes express shipments that arrive later in the day or ground shipments that arrive within one day of the promised window. By that measure, which ShipMatrix says is more relevant to residential e-commerce deliveries, FedEx’s on-time rate rose to 97.4%, UPS’s was 99% and the Postal Service came in at 98.6%.A FedEx sorting facility in Queens, N.Y. FedEx says it currently has an average transit time of 2.2 days for ground shipments.
“Data provided by third-party consultants can vary widely based on several factors and does not provide the best or most accurate insight into an unprecedented holiday shipping season,” the FedEx spokeswoman said.
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