Unapproved online lenders want a piece of the new coronavirus loan program for small businesses.
But merchants nationwide have had a tough time gaining access to the government's program since it launched on April 3. Banks authorized by the SBA to handle the applications have been swamped by applicants, and applicants have endured long wait times and system crashes.
Initially, Kabbage's website failed to note that it was not yet an approved lender under the program. Other fintech lenders, including Square and OnDeck, did not solicit applications, making it clear from the outset that they were not SBA-approved. In the past, Kabbage offered small business loans via Celtic Bank, a state-chartered industrial bank in Salt Lake City, Utah. Kabbage's website notes its relationship with Celtic, which began in 2014 according to an arbitration document. Under that arrangement, the document shows, Celtic appointed Kabbage to"develop and bring to market the program whereby the bank will provide loans to borrowers.
"We need to look much harder at some of these extortionate terms," he said of the FTC."We need to show we are there to protect American small businesses."Bob Thomas, co-owner of Saltaire Hotels, a group of boutique properties in Massachusetts and Vermont, experienced difficulties applying for the SBA loan program through Kabbage. He hoped to gain access to the Paycheck Protection Program after his hotels closed amid the coronavirus, he said.
He tried logging out and back in and then called the helpline. After holding for 15 minutes, he reached a voicemail. He left a message and sent an email to the address listed on the website. He provided NBC News with tweets from five Kabbage customers who had posted about their positive experiences during the application process.
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