Satisfaction was down among American drivers for oil changes, full services and tire replacement, J.D. Power's study shows car auto cars ⬇️
can be shockingly high, so it’s no wonder many of us turn to aftermarket service providers when it comes time to change the oil or tires on our car. But a recent study by J.D. Power suggests we’re becoming increasingly dissatisfied with those aftermarket providers. Study revealed that overall satisfaction declined year over year in the three categories considered, those being quick oil changes, full-service maintenance and repair, and tire replacement.
But despite the drops, the study also found that drivers rated the aftermarket industry’s customer advocacy as equal to that of official dealers. The Net Promoter Scores for aftermarket outfits actually beat the dealer scores for full service maintenance and repair, lagged only fractionally behind on tire replacement but was some way adrift when oil changes were considered.
This year’s ASI is based on feedback from 11,194 drivers collected between January and March 2023, each of whom had paid for some kind of service at an aftermarket outfit within the previous 12 months. But another recent study found that many drivers were forced to
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