Two in five GPs are facing verbal abuse every single day, a new poll suggests. The Royal College of GPs described the survey findings as ‘deeply disturbing’. Read the article 👇
Two in five GPs are facing verbal abuse every single day, a new poll suggests.
As well as facing abuse in GP surgeries, a third reported practice staff have faced abuse on social media on a weekly basis.One GP told Pulse: “Last week a patient, without any mitigating circumstances, was desperately abusive to one of my receptionists bemoaning the fact it wasn’t the US where she could buy a gun and ‘sort us all out’.
“We share our patients’ frustrations when they have difficulty accessing our services, but the vast majority appreciate that GPs and our teams are doing the best we can under intense workload and workforce pressures. “This is why the College is calling on Government to rapidly deliver a new recruitment and retention strategy that goes beyond the promise of 6,000 more GPs pledged in its 2019 election manifesto, and return funding for general practice to 11% of the total NHS spend.”
“Abusive behaviour ultimately has a huge impact on morale within practice teams, and makes staff question whether they want to stay in the health service. In the midst of a serious workforce crisis, we simply cannot afford to lose any more talented healthcare professionals.
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