After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a closer look at Sears Home Repair, which claims to be the nation's leader in the service industry.
"We just really liked it. It's a really nice fridge," said Marianne Scott of Northeast Philadelphia."So there was water sitting in here. And then it was sitting here," said Scott.According to the U.S. Department of Energy, the average lifespan of a refrigerator is 12 years.She says a technician came out, worked on it, and said it was fixed. But that night, Scott realized her fridge still wasn't cooling.
"It's just very, very frustrating," she said. "I mean, the phone calls, you just want to rip your hair out because you just get put on hold." Jaffee tells the Troubleshooters that response times are excellent and the call center is open seven days a week.
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