Airlines have canceled more than 10,000 flights over the year-end holidays after the omicron variant sidelined crews.
If your airline cancels your flight and you choose not to take an alternate flight, they owe you a refund under federal law. Airlines could offer credit with the airline, but passengers can ask for a full refund. This is the case regardless of the reason for the cancellation: bad weather, staffing problems or other issues, according to the Department of Transportation.
"Whether you are entitled to a refund depends on many factors — including the length of the delay, the length of the flight, and your particular circumstances," it says on its website."DOT determines whether you are entitled to a refund following a significant delay on a case-by-case basis.
Hold times on airline customer service phone lines during a period of disruptions can sometimes be hours, though some carriers, such as Delta, will ring you back when it's your turn. Airlines also offer chat services and often respond on Twitter.With omicron continuing to spread, some travelers might opt to put off travel or may test positive and be unable to reach their destination if traveling abroad.
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