Travel agents and websites have begun to respond to consumer concern and the grounding of Boeing's 737 MAX planes, by changing policies and introducing options to allow customers to choose the type of aircraft they wish to fly on.
Kayak.com, part of the Booking.com stable, was the first big travel search website to say it would modify search filters to allow customers to exclude particular types of planes from queries.
The changes come after a Boeing 737 MAX 8 crashed in Ethiopia on Sunday, killing all 157 people on board and causing regulators across the world to suspend or ground the planes. "We are releasing that enhancement this week and are committed to providing our customers with all the information they need to travel with confidence."
"We have increased our staff from last night, through the night and now," Berg-Hansen Chief Executive Officer Per-Arne Villadsen said.
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