Beleaguered rail firm was taken under state control after months of poor service
The new boss of TransPennine Express said the rail operator is struggling because it's "become far too complicated" as he revealed its drivers have 5,000 outstanding training days still to take.
Among the reasons for the sky-high cancellation rate was the amount of training still needed for drivers to prepare them for working on upgraded transPennine rail routes and the backlog after the pandemic. "And at the nub of the issue and the core challenge is, just 50% of drivers are competent to drive all types of train, and to drive over all the routes within their roster. It's a big gap."
Though the number of planned and short notice cancellations has fallen since December 2022, recent data has seen an increase and performance is just as bad as it was a year ago. He said staff were committed to improving but added: "As you might expect, the team feel a little bit battered and bruised, but that's my role just to dust them off, pick them up and ultimately deliver a plan that's going to stabilise their business."
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