The Xbox Series X and S are impressive consoles, but they aren't free of problems. Here, we cover the most common Xbox Series X problems and how to fix them.
Like any other consoles, the Xbox Series X and Xbox Series S aren’t without issues. Even after several years on the market giving Microsoft time to push out updates and fixes, there are still some issues that can crop up.
Problem: Discs getting stuck in the disc drive Some Xbox Series X units have a disc drive problem . The most concerning of these issues is the disc getting stuck halfway in the disc drive, sometimes accompanied by loud clicking sounds or grinding noises. Potential solution The problem here is with the disc drive itself, not with whatever disc is getting stuck. Because of that, we recommend getting in touch with Microsoft for a repair or replacement using the contact methods above.
Potential solution If the clicking is coming from your disc drive, the solution is simple. Some discs may cause a clicking sound in the disc drive when loaded. A good way to test if your disc is the problem is to insert it into another Xbox console — an Xbox One will work — and see if the issue persists. If it doesn’t, there’s a problem with your disc drive. Contact Microsoft to arrange a repair or replacement.
Potential solution If your console won’t recognize a disc when you insert it, or it tells you to insert a disc when you already have one in, there are two possible problems. Either there’s an issue with your power mode — which, according to Microsoft, affects a small number of consoles — or there’s a problem with your disc drive.
Potential solution Before resetting your power supply, some standard troubleshooting is in order. First, make sure that the outlet the console is plugged into works by plugging another device in. If the outlet isn’t the problem, you can perform an internal power supply reset by unplugging the power cord of the Xbox Series X for 10 seconds, then plugging it back in. If that doesn’t solve your problem, and you’ve confirmed the outlet isn’t the issue, try a different power cord.
If you’re still having trouble and you can’t make out options on the screen, you’ll need to boot your console into safe mode. If you can see enough of the screen for navigation, you can skip this step. To put your console into safe mode, do the following: Problem: Console displaying incorrect resolution Depending on your TV or monitor, you will want to set your Series X to display at the best resolution possible. A wrong resolution can either fail to display an image or show you an image that is below the quality that you should be getting.
If neither is successful, or you are using a wireless headset, you may need to contact the headset manufacturer for repair or replacement.
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