n a balmy 74-degree afternoon in early May, Southwest Flight 2275 from Los Angeles touched down in Las Vegas, ushering its six dozen passengers into the gambling mecca.
The 57-minute flight wasn’t just on time—it was almost as fast as an airliner can fly that route, in keeping with a top-notch efficiency rating that makes the airline No. 2 among the ten major carriers onAirlines like to talk about their on-time rates, a bragging right that helps attract frequent business travelers and offsets PR disasters like bumped or mishandled passengers. Some CEOs’ bonuses are even pegged to the measure.
One airline that comes out looking dramatically better by this measure than the DOT on-time stats is Dallas-based Southwest Airlines. In 2018, Southwest’s domestic flights averaged 12.5 minutes above the minimum achievable times on each route it flew, ranking it second among the ten mainline carriers. Under the DOT’s on-time arrivals ranking, it was fifth. Its efficiency index average is doubly impressive given the scale of Southwest’s operations: it’s the largest domestic carrier with 1.
Southwest pilots also have a reputation of being freer with the throttle to make up time in circumstances where other airlines prefer not to burn more fuel, says Michael Baiada, a former United captain and consultant. “Their pilots are more aggressive, they’re not afraid to fly faster,” he says.* Standard deviation is a measure of how widely performance varies from the average – about 68% of flights were within this number of minutes from the Efficiency Index average.
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