A former Salesforce VP has raised 4 rounds of funding in 18 months for a startup called Kustomer. His model: Salesforce.
executive and customer relationship management software veteran Brad Birnbaum wants to modernize customer relationship management software with his latest startup Kustomer, founded in 2015.
Fast forward to 2009, he co-founded a customer service company called Assistly, and served as its CTO. The company offered an instant customer-service help desk hosted in the cloud and was focused on small businesses and startups. Two years later, in 2011, it was acquired by Salesforce for $50 million.
He thinks customer service platforms now have to treat people like people and not tickets, and they have to leverage artificial intelligence and automation to automate some tasks customer service agents have to do, in order to more quickly solve customer's issues.
Brasil Últimas Notícias, Brasil Manchetes
Similar News:Você também pode ler notícias semelhantes a esta que coletamos de outras fontes de notícias.
Everything Jim Cramer said about the stock market on 'Mad Money,' including China trade fears, Salesforce co-CEOCNBC's Jim Cramer says China is a 'much smaller issue than most people seem to realize,' chats with Salesforce co-CEO Keith Block after the cloud company's earnings and offers stock buying advice to callers.
Consulte Mais informação »
Nomura incoming CEO says to speed up reform, domestic retail business seen in focusNomura Holdings Inc's incoming chief executive Kentaro Okuda said ...
Consulte Mais informação »
States fight bonus pay for CEO of OxyContin maker PurdueU.S. states fight bonus pay for Craig Landau, CEO of OxyContin-maker Purdue Pharma by tomhals
Consulte Mais informação »
CEO Talks: Adrian Joffe of Dover Street MarketThe quirky multibrand emporium, built around Comme des Garçons, is marking 15 years in business.
Consulte Mais informação »
State AGs fight bonus pay for CEO of OxyContin-maker PurdueThe chief executive officer of OxyContin-maker Purdue Pharma LP should not colle...
Consulte Mais informação »