Airports in Detroit, Tampa, and Indianapolis ranked the highest in their respective categories.
. Improvements in terminal facilities, baggage claim, and food, beverage, and retail drove the uptick.“It has not been an easy year for North American airports, but major capital improvements they’ve made over the last several years and new investments in getting food, beverage, and retail operations back up and running at full capacity have helped them manage the crush of passengers,” Michael Taylor, J.D. Power’s managing director of travel, hospitality, and retail, said in a statement.
Based on more than 27,000 traveler surveys collected from August 2022 through July 2023, the study looks at mega-airports, large airports, and medium-sized airports. Each location is evaluated on six factors: terminal facilities; arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage, and retail.. Case in point: New York’s LaGuardia Airport has just emerged from a nine-year, $8 billion rebuild and has climbed from dead last position in 2019’s list to 14th in 2023.
Detroit Metropolitan Wayne County Airport scored highest in the mega airports , Tampa International Airport landed at the top of the large airports for a second consecutive year , and Indianapolis International Airport ranked highest among medium airports for the second year in a row .Perhaps unsurprisingly, there is a direct correlation between satisfaction and the amount of money passengers spend at the airport.
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