His father, Mark, acknowledged that ‘ambulances are stretched to the limit’, but said it was ‘appalling’ his son was made to wait so long for one.
After his son begged for help, the distraught dad called 999 again and the case was upgraded to ‘life-threatening’, with a crew arriving minutes later.
James said he was oblivious to what was going on around him and become ‘really quite scared’ as time wore on with no sign of help. He recalled: ‘My teeth were chattering. I was freezing I was like, “how much longer?” I didn’t know what was going to happen.’ Sue Cousland, divisional director of EMAS, apologised for the delay, saying: ‘We recognise the distress this will have caused.’
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